Frequently Asked Questions and Answers
Which countries do you ship to?
Shipping is available to the United Kingdom, United States, Canada, countries in the European Union, Australia and New Zealand. If you would like an order to be shipped outside of these territories, please use the contact form below.
What Is Your Refund Policy?
What is your return/refund policy?
For damaged or defective products, please start an order enquiry.
Returns and refunds are only available if there is a clear defect of the product. Pictures of the product will be needed in order to start an inquiry. A request for additional pictures of the product and defect may be requested. Upon review, customers will have a choice of a replacement (at no additional cost) or refund if the defect is found to have happened in the manufacturing process. Returns are not necessary for defects.
Claims must be made within 15 days of receiving the product. For EU customers, Just For The Craic Store complies EU rules for traders.
As all products are made on demand, returns and refunds are not available for purchases of incorrect sizes – unless the wrong size is sent by mistake. Please refer to size charts in the descriptions.
I want all customers to be thrilled with their purchases. Exceptions can be made to the return policy, in which case the customer will be responsible for return shipping.
When will I get my order?
All products are made on demand. Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Canada and other International: 10–20 business days [Covid-19]
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
- 2-7 business days for apparel products (t-shirts, leggings, dresses, etc.)
- 2-5 business days for non-apparel products (posters, mugs, phone cases, etc.)
- 5-10 business days for boots
Orders with multiple products may ship in separate packages as some items are fulfilled exclusively in Europe. You will receive tracking information for each shipment.
Where will my order ship from?
I work with an on-demand order fulfillment company with facilities in Europe, USA, the UK and Canada. Where your order ships from depends on the product and your location. Biodegradable iPhone cases and sport bags ship only from Europe. Apparel, drawstring bags, cups, cushions and blankets ship from both Europe and the USA, whichever is closest to the customer’s location. In some cases the facility nearest you may be out of stock and your order will be routed to the next nearest facility. For Canadian customers most products ship from the USA as the Canadian facility is still expanding. Shoes and boots currently ship from China as that is the only fulfillment company available for footwear. Please use the contact form below if you have questions.
Will I be charged customs for my order?
- As of January 2021 purchases over £135 in the UK are subject to additional customs fees.
- An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package. Scanning of parcels depends on the carrier and the agency. During the rush of Covid 19 many have not been scanning in order to save time or prematurely scanning them before delivery. If your package has been marked as ‘delivered’ and you have not received it, please give up to 24 hours to see if it arrives.
- Stop by your neighbours in case the courier left the package with them. If the shipping address was correct, and the package wasn’t left at the post office or at your neighbours.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Please start an enquiry if you suspect your parcel has been lost by the carrier.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. The tracking link is also available in the orders section of your account.
What do you do with my data?
Your privacy and security is very important at Just For The Craic Store. Your information is never shared or sold.
Who we are
Our website address is: https://www.justforthecraicstore.com. Just For The Craic Store is an independent business based in Los Angeles, CA
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
No data from contact forms is shared. All messages are private.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
No personal data is collected.
Who we share your data with
Your data will not be shared with any third parties. Contact information is secured and only used to fulfill orders.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments are checked through an automated spam detection service. Your personal information is only used for fulfillment purposes and never sold or shared with 3rd parties.
Your contact information
Contact information is used only for shipping and communication and is not shared with any other parties.
How we protect your data
We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
What data breach procedures we have in place
In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.
What third parties we receive data from
We do not receive data from third parties.
What automated decision making and/or profiling we do with user data
Personal data is not collected for any reason other than point of purchase and fulfillment.